Tarjimly Premium is a monthly subscription of $25/month which offers a suite of upgrades to the Tarjimly Essentials app, such as higher connection rates, filtering the interpreter pool, conference calling and the option to avoid having data stored in the Tarjimly server.
After signing up on the mobile app and upgrading your account to Premium, make a request for the language pair you need assistance with. You can filter the translator pool by gender or type of request.
Notifications will be sent out to a group of translators, and you'll be connected to the best available translator. Once connected, you can communicate through written messages, voice notes, photos, internet calls, or get on a conference call.
Watch this short video to learn more. Read our FAQs or contact Tarjimly at team@tarjim.ly if you have any questions.
Get access to our pool of paid translators
Increase your chances of finding a translator for rare languages or when translators are in high demand.
Make a three-way call
Do you need to contact someone remotely with an interpreter on the line? Or to have a call with multiple people? Dial in additional phone numbers to the call with your interpreter or add your interpreter to your Zoom/Microsoft Teams call.
Filter the interpreter pool
Filter the translator pool by gender, inform the translator in advance if the session will be a phone call or text interpretation, or covers a legal or educational topic.
Have all data deleted from servers immediately
Need an additional layer of privacy? Choose to have your data deleted from servers immediately for an additional layer of privacy and anonymity for your clients. To activate this, choose the no-record option when making a request.
Download the Tarjimly app onto your phone via Google Playstore or the Appstore.
You'll need to do the following steps:
1. Create a Tarjimly account
2. Verify your email address
3. Agree to our Code of Conduct
4. Complete your user profile
Click on the following link to start your Tarjimly subscription. Log in with your Tarjimly log-in details, and choose which account you'd like to upgrade. You can upgrade and manage multiple team members accounts if you need. You'll be charged $25 per month per user until you cancel.
upgrade to premium
Select the language pair you need on the homescreen and press request. Tarjimly will search and connect you with the best available translator. We recommend waiting at least 90 seconds to get connected.
As a premium user you can filter the translator pool before requesting. Choose if you need spoken interpretation or written translation, and filter the translators by gender, experience (for example document translation, legal terms etc.)
Tarjimly connects you and the translator in a live chat session, where you can send text, voice notes, and photos, start a live internet call or get on a conference call. It’s also possible to get documents translated by sending a sharing link.
Once you have finished, end the session and rate it. The session will stay open for a maximum of 12 hours, and a maximum of 72 hours for sessions with utilized the document translation filter, unless there is a continued activity in the chat from both users.
We, at Tarjimly, are committed to providing free translation and interpretation for refugees, immigrants, asylum seekers, and those who help them. This is our mission; it is what guides us and motivates every decision we make.Tarjimly is a non-profit organization.
While this means that our bottom line is our mission of eliminating language barriers, it does not, unfortunately, mean that we are a no-cost organization. Each session that takes place on the app (i.e. calls and messages) incurs internet calling and texting fees.In order to become sustainable and continue offering our free services at no cost, we need to find ways to create a flow of income for Tarjimly. One way we are doing this is by creating a Premium subscription where users pay for access to extra features on the app. Please know that we never charge for the time of the our volunteer translators, who we truly appreciate their hard-work and dedication, and only for access to the those extra features.
You will connect to a mixture of volunteer and professional interpreters.
On Tarjimly Premium we pay interpreters to be available for languages where we either struggle to find volunteers, or for languages where the demand is too high to be covered by our volunteers.
The Tarjimly app supports connecting to translators in 120+ languages, but only publicizes languages with a significant number of volunteer interpreters.
Take a look at our Available Languages page to get up to date information on available languages and connection rates. You can also see which languages are currently supported with paid translators, and the connection rates for Premium and Essentials users?
Tarjimly Premium can only be used by one user, and the account cannot be shared on multiple devices.
If you connect on more than one device with the same account, each time one person makes a call or sends a message, the other people who are logged into the same account will also receive the call and messages.
Firstly the subscription manager will need to download Tarjimly and create a Tarjimly user account. Then log in with this account on the Premium dashboard.
On the dashboard you can add and remove other user accounts. Remember that in order to upgrade an account to Premium, they will first need to create a Tarjimly user account on the app.
There are a couple of options. Firstly you can put the Tarjimly Premium subscription on the family's phone, and use this phone as the main way to access Tarjimly. Secondly you can choose one main person to have Tarjimly Premium, and the others can use the free version of the app.
If you have a need for a specific feature and are not able to afford it, please contact us. We will see if we're able to help.
We can invoice you or your organisation for a fixed period of time if you would prefer, rather than being charged on a monthly basis. Please reach out to us at team@tarjim.ly to set this up for you.
Tarjimly is HIPAA eligible.
That means Tarjimly maintains strict industry-standard data security protocols for all user data. We have dedicated staff focused on ensuring that the privacy and security of user and conversation data are maintained at all times.
With Tarjimly Premium and Platinum, you can also choose to start "No Record" Conversations where none of the conversation data (text, voice notes, calls, video, files, etc.) is stored in our databases. For our professional hotline, please know if you would need this feature.
Our team is constantly working on measures to improve the privacy and safety of vulnerable communities. If you want to partner with us on this effort, or to sign a HIPAA business agreement, reach out by clicking the button below.
