This privacy policy (the "Privacy Policy", the "Policy") describes how and why Tarjimly, Inc. ("Tarjimly", "we", "us", and/or "our") collects, stores, uses, and/or shares ("processes") your ("User", "Users") personal information when you use our services ("Services"), such as when you:
Tarjimly is the data controller. This means we are responsible for determining the purposes and means of processing personal information. You can contact us using the details further below in this Policy. Personal information or personal data refers to any information that identifies or can be used to identify an individual, either directly or indirectly. This includes, for example, names, identification numbers, location data, online identifiers, or factors specific to a person's physical, genetic, mental, economic, cultural, or social identity.
We collect personal information in different ways – directly from you, automatically from your use of our Services, websites or app and from third parties, as detailed below;
We collect personal information that you voluntarily provide to us when you register to our Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or when you otherwise contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. This personal information includes:
You may also choose to provide us with any/all of the following additional information:
We may process special category data, i.e. sensitive data, including information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person's sex life or sexual orientation.
Special category data will only be collected where necessary, for example, we may need to collect documents to be translated that contain information about your religion and/or ethnic origin or we may collect sensitive personal information if you choose to tell us about your experiences relating to our Services for use in a case study.
We automatically collect certain information when you visit, use, or navigate the Services. This information is primarily needed to help us understand how you use our Services, help us improve our Services, maintain the security and operation of our Services, debug, and for our internal analytics and reporting purposes.
We collect log and usage data automatically when you use our Services, including activity details such as timestamps, pages viewed, and features accessed. This data also includes call and text information, such as the time, duration, and phone numbers involved. Additionally, User feedback is recorded through ratings and reviews from both Beneficiaries and Translators after each Service. We collect device event data, including system activity and error reports, as well as mobile device information like the operating system, device ID, and network details. Other device data, such as IP addresses, browser type, and hardware model, may also be collected depending on the device used.
We may provide you with the option to register with us using an existing social media account details, such as your Facebook or Apple account. If you register via Facebook or Apple, we receive your respective account identifier. Using Facebook Login allows us to access basic account details like your name, email, gender, birthday, city, and profile picture, as permitted by your privacy settings. If you interact with us on social media (e.g., Facebook or Twitter), we may also receive information like your name and email. Any personal information that we collect from your social media account depends on your social media account's privacy settings.
We may also receive information from third-party services that facilitate communication between Beneficiaries and Translators and other Services (see Section 2.2 (Information Tarjimly Collects Automatically) above).
We record certain interactions within our Services to safeguard Users, prevent fraud or misuse, and improve the functionality of our platform by identifying and resolving bugs, in addition to supporting both operational improvements and enhanced security across our platform.
We automatically record all conversations, calls, and certain app interactions within the Tarjimly platform to ensure User safety, prevent misuse, support quality control, and improve functionality. Session recordings include chat messages, photos, voice notes, and documents exchanged between Beneficiaries and Translators, allowing Users to revisit past translations. Call recordings, including 3-way calls, help address complaints and maintain service integrity. Additionally, screen recordings may be used to analyze app interactions for debugging and improvement but do not capture conversation or call data. All recordings are handled securely and used solely for their intended purposes.
We process your information to enable account creation and authentication, manage your account, facilitate secure payments, deliver requested Services, and support User communications within our platform.
We may rely on the following legal bases to process your personal information:
We process personal data to fulfil our contractual obligations with you, or where we have been asked by you to take specific steps before entering into a contract. Where we need your personal data to perform a contract with you and you do not provide the data, we will not be able to enter into the contract, or we may have to suspend or cancel any existing contract we have with you. These processing activities include:
We process personal data to comply with regulatory and legal obligations, including monitoring for fraudulent activities, complying with government regulations, and protecting the rights and safety of our Users. For example, we may be required to:
In certain instances, we rely on legitimate business interests to process your personal data. Examples of legitimate interests include:
Where we rely on legitimate interests (whether ours or the legitimate interests of third parties, such as the Users and the general public) we balance the interests the processing supports against your rights and freedoms before processing your personal data.
In certain cases, we rely on your explicit consent to process your data. For example:
Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time by updating your preferences in the app or by contacting us (without affecting the legality of processing based on consent before its withdrawal).
We may process personal data when necessary to protect the vital interests of individuals (whether Users or others), such as where there is a reasonable belief that processing data is needed to assist someone in immediate danger or to prevent serious harm. This includes references to, or indications of, abuse or neglect.Where we process special category data as detailed above, we do so with your explicit consent or otherwise in compliance with applicable laws.
Once a Translator accepts a service request from a Beneficiary, we share certain data with Beneficiaries and Translators so that they can see each other's first name, and photo if provided.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Some of these third parties may be located in a third country or may be international organizations. We have contracts in place with such third parties, which are designed to help safeguard your personal information and limit the way in which they may utilize it.
The categories of third parties we may share personal information with are as follows:
We also may need to share your personal information in the following situations:
Depending on your location, you may have some statutory rights in relation to your personal information. For example, you may:
You can exercise some of these rights by logging in to your account. For example, you can update or delete your account through the settings of the application (although note that we may still retain some data as permitted by law). Alternatively, you can contact us at [email protected] to exercise your rights. Beneficiaries who wish to request the deletion of a specific session recording (including conversation and call recordings) can email us with the date and time of their session, and the request to delete the conversation and call data. Please refer to Tarjimly's Terms of Service for more information on session and call recordings.
Where allowed by law, we reserve the right to retain usage data related to your sessions, in accordance with applicable laws, in order to prevent fraud, provide quality assurance, assist with investigations or comply with legal requirements after your account has been deleted. Usage data refers to data such as metadata (information about session times, durations, types of interactions (e.g., chat or call), but without personal identifiers), analytical data (minutes of translation provided, languages requested) and statistical data. Please note we may also seek to verify the accuracy of the personal information before rectifying it.
You can also unsubscribe from our marketing communications at any time and opt out from receiving any push notifications by changing the settings on your mobile device or through the app settings or by contacting us using the contact details below.
We adopt appropriate and commercially reasonable security measures in relation to your personal information and data we collect to protect from misuse, unauthorized access and loss.
For information that may be governed by HIPAA (Health Insurance Portability and Accountability Act), we comply with HIPAA requirements and have established Business Associate Agreements (BAAs) with any third parties who may access such information in the course of providing services. We are committed to protecting your information and follow HIPAA standards to ensure the confidentiality and security of sensitive data.
While we take strong precautions to safeguard User data, no security measures can be 100% secure, and we cannot guarantee absolute security of Users' data. Tarjimly takes reasonable steps to protect your personal information from loss, misuse, unauthorized access, alteration, disclosure, or destruction. However, as with all Internet-based systems, transmission of data carries some inherent risks, and we cannot fully ensure or warrant its security.
Tarjimly retains personal data only as long as necessary to fulfil the purposes outlined in this Policy and to comply with legal and regulatory obligations. Anonymized usage data may be retained indefinitely for analytical and quality improvement purposes.
We may transfer your information to third countries or international organizations as part of our Services including, but not limited to, the United States of America. We do so where permitted by law and, where required, we implement and maintain appropriate safeguards in relation to such data transfers. To know more or obtain a copy of these safeguards please contact us at the details below.
We are not responsible for third-party links, ads, or services on our platform, their inclusion does not imply endorsement, and we do not guarantee their safety, privacy, or reliability, so please review their policies before using them.
Tarjimly is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us at [email protected].
We may update this Privacy Policy occasionally as indicated by the "Effective Date". For substantive or material changes, we will inform you via email, prominent notices on our Services, or other communication methods. We encourage you to review the Policy periodically.
Feel free to contact us at any time with any questions or comments about this Policy, your personal information, our use and sharing practices, or your choices regarding your information at [email protected] or at +1 732 607 5579.If you feel that your concerns or complaints regarding the use of your personal data have not been adequately resolved by us, you can raise your concern with the data protection authority in your country.
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