Welcoming a New Mother and Child Home

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Rather than feeling lost and out of place, the new mother can now start to feel at home in a new city.

At a resettlement agency in North Carolina, a caseworker needed to speak to one of their clients. The resettlement agency works with refugees and asylum seekers, and this particular client was a Spanish-speaking new mother who had just given birth. She was still in the hospital and the caseworker wanted to ensure the new mother and her child would have a smooth transition home. Seeing that there were no Spanish-speaking interpreters in the hospital or at the resettlement agency, the caseworker decided to use the Tarjimly app. As soon as the caseworker connected with a translator on Tarjimly, they were able to add the new mother to a conference. With the help of the Tarjimly interpreter, the caseworker collected information on when the mother and child would be discharged from the hospital. From there, they organized a car seat and stroller drop-off, as well as coordinated a safe ride home for the family. The caseworker and the Tarjimly interpreter made it their priority to help the new mother feel safe and secure in a place where she was unable to communicate in her native tongue. During the conversation, the caseworker also had the opportunity to inform the new mother to expect scheduled visits. The scheduled visits were to ensure she was transitioning well and to help support her with any additional essential needs. Both parties were extremely grateful for the help of the Tarjimly volunteer. Rather than feeling lost and out of place, the new mother was able to feel settled in her new home.


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This isn't the story of one doctor or one refugee. Thousands of vulnerable individuals and families are left without care due to language barriers. When an aid worker's lack of ability to communicate hinders their ability to accommodate and assist refugees, an organization's ability to impact real change is limited. Tarjimly is here to bridge that divide, and to provide on-demand translation services for aid workers, whenever and where ever they may be.