Marketing, Community & Partnerships Lead

Tarjimly is a 501c3 nonprofit founded in 2017 with the mission of eliminating language barriers for refugees, immigrants, and humanitarians. We achieve this at scale through the Tarjimly mobile app which connects people in need with our community of 50,000+ volunteer translators on-demand using chat, calling, and documents.

You’ll be working with a small and dedicated global team that operates 100% remotely. We are looking for someone who is talented, mission-driven, likes to operate remotely, takes initiative and has a strong focus on quality.

In this position you’ll play a crucial role in Tarjimly, as a bridge between our users and the Tarjimly team. This role is critical for keeping a pulse on the experience of our user base, ensuring our users have a positive experience with Tarjimly, in addition to creating partnerships to increase Tarjimly’s user base. You’ll also be in charge of improving Tarjimly’s marketing and social media, creating regular content to expand awareness about Tarjimly and keep our user base engaged.

Full-time (40 hours/week). Hours are flexible but needs to be responsive to messages & emails during EST working hours.

Mandatory Team Meetings: Tuesdays & Thursdays 11am EST (3pm GMT), twice monthly planning 11am EST (3pm GMT).

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If you are interested in applying, please send your CV, Cover letter & examples of your previous social media/content creation to team@tarjim.ly with the title: Marketing, Community & Partnerships Lead.

Deadline for application is Thursday 14th September. Start date is flexible for the right candidate.

Only those chosen for interviews will be contacted.

Tarjimly is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin and disability. We base all our employment decisions on merit, job requirements and business needs.

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1) Customer Support

• Manage customer inquiries via multiple channels (email, in-app chat, calls, social media)
• Educate users on the app and troubleshoot issues.
• Relay information, enquires and feedback between the team and Tarjimly’s userz

2) Session Review & Feedback

• Monitor session quality and follow up with users for feedback.
• Address both positive and negative user experiences.

3) Social Media, Content Creation & Digital Marketing

• Curate and post engaging content to Tarjimly’s social media sites
• Create shareable content based on impactful Tarjimly sessions
• Create partnerships with influencers and organizations that advocate for refugees.

4) Partnerships & Outreach

• Conduct outreach with non-profit organisations to expand Tarjimly’s user base

Safeguarding:

Tarjimly is committed to safeguarding and promoting the welfare of the communities we serve. All staff and volunteers are expected to share this commitment.  We expect this role to adhere to our safeguarding policies and have a proactive role in promoting safe practice and reporting any concerns.

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Required:

• Experience in managing customer support through various channels.
• Experience in creating engaging social media content.
• Passionate about creating social media and other content for raising awareness about Tarjimly, and about social justice issues related to language barriers and refugees
• Skills in creating visual assets like social media posts, infographics etc
• Comfortable with digital tools for project management, communication, and remote work
• Excellent written and verbal communication skills, with the ability to effectively present information and respond to questions
• Proactive and innovative problem solver able to identify areas of improvement and implement solutions
• Highly organized with the ability to manage and prioritize multiple projects at once
• Passionate about language services and understanding their importance in humanitarian efforts
• Proficiency in English

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• Google Suite
• Slack
• Metabase
• Salesforce